What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled After Upgrade?

    Asked by PorscheChandler on April 19, 2016 at 12:15 PM


    We received a notice yesterday that our account was reaching its quota, so we upgraded, and this morning received a notice that our account was disabled AFTER WE UPGRADED, after "reaching our limit."

    I need this taken care of ASAP, as the form we're utilizing is very important, and this has been a ridiculous experience.

    Thank you.

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    Answered by victor on April 19, 2016 at 01:25 PM

    Sorry for the inconvenience. It seems that the email was sent in accident. I have just reviewed your account and noticed that you currently have a BRONZE plan. It is currently active and the form is view able in browsers.

    If you have any issues or problems, please do not hesitate contacting us. We will be glad to assist.

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    Answered by PorscheChandler on April 19, 2016 at 01:53 PM

    Thank you for the quick response.

    Have a great day!