What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Forms are very Slow and Won't Load

    Asked by breathoflifemidwifery on April 19, 2016 at 01:04 PM

    I have spent hours developing forms that will not work properly or won't load. 

    slow loading
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 19, 2016 at 02:14 PM

    I see that you have provided us more information about your original "slow" thread over here and thank you for providing us with further information about the problem you are experiencing.

    According to your account I see you have several forms and so I tried opening a few and they load fairly quickly on my end.

    Are you still experiencing this issue right now?

    If so please provide us with a link or the name of one of the forms you are having this issue on so that we can check it further.

     

  • Profile Image

    Answered by breathoflifemidwifery on May 03, 2016 at 09:45 PM
    https://form.jotform.com/60987029344160
    Sincerely,
    Crystal Fink CPM, LM (540) 676-7288
    crystal.fink.cpm.lm@gmail.com
    www.breathoflifemidwifery.webs.com
    Facebook:
    https://www.facebook.com/pages/Breath-of-Life-Midwifery-Roanoke-VA/193460274021514
    Twitter: https://twitter.com/crystalfink_cpm
    Confidentiality Notice: This email message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Content may not be shared without permission.
    If you are not the intended recipient, please contact the sender by email
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on May 03, 2016 at 11:41 PM

    Is your form http://www.jotform.us/form/60987029344160 embedded on a browser? Was the slowdown occurs on the embedded form? Please share to us the URL of your website if it was so that we can test as well.

    Currently, I could not reproduce the issue when I test loading your form using only its URL on my browser.

    Here is the video;

     

    Please let us know if issue persist.

     

  • Profile Image

    Answered by breathoflifemidwifery on May 04, 2016 at 12:45 AM
    It will load into the URL, but try to fill it out. It repeatedly crashes
    within the first few fields.
    Sincerely,
    Crystal Fink CPM, LM (540) 676-7288
    crystal.fink.cpm.lm@gmail.com
    www.breathoflifemidwifery.webs.com
    Facebook:
    https://www.facebook.com/pages/Breath-of-Life-Midwifery-Roanoke-VA/193460274021514
    Twitter: https://twitter.com/crystalfink_cpm
    Confidentiality Notice: This email message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Content may not be shared without permission.
    If you are not the intended recipient, please contact the sender by email
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 04, 2016 at 02:07 AM

    I checked your form and I did notice that there are a lot of fields under the form collapse. Having a lot of fields in a single page might be why the form loads slowly.

     

    To make the page load quicker, I would suggest splitting the form into pages using Page Breaks. Here's how: How to Create Multi Page Forms. By using page breaks, we reduce the load time of the form and also make it look much shorter than before.

    If you need further assistance, please let us know.