What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails with jotformpro.com is getting blocked.

    Asked by dadavewatson on April 19, 2016 at 02:17 PM

    Now the issue is very serious.  Our email signatures have a hypertext link to one of your response forms and now every email being sent is being blocked.

    PLEASE TREAT THE ISSUE AS VERY URGENT!

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    Answered by dadavewatson on April 19, 2016 at 03:10 PM

    First ESET and now and now https://spamrl.com - we have a serious problem and just as I was about to launch our initiatives into the National structure.  Please respond asap as the common thread is jotform (eset phishing and not spam blocking).  Take out the Jotform form and the mail gets sent fine. Send with Jotform link included and whammo - all retured.

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    Answered by victor on April 19, 2016 at 04:49 PM

    Sorry for the inconvenience. I have review some of the email notifications and they all seem fine. I also did not fine the email indicated in our bounce list.

    Can you please contact your email provider and ask them to add our IP whitelist 

    Whitelisting JotMails IP Addresses

    Hopefully adding our IP, will eliminate the problem.

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    Answered by dadavewatson on April 20, 2016 at 12:52 AM

    The listing is from spamrl.com and not by my ISP.  There lists are updated by this organisation.  Coupled with the issue previously identified with ESET Antivirus, the problem is not on "my" side but with these international listings as links that include jotform.com.  

    Every time we distribute forms, it would be a huge problem to tell people that they must "whitelist" Jotform or they must disable their phishing filters.

    Question, assuming that Jotform itself is not involved in spamming or being complicent in phishing attacks, then your forms are being used for these purposes by your licencees and because tht Forms and backends are being hosted on your servers, you are getting listed which is now a huge problem for me, as a Licensee. 

    This could not have happened at a worse time as I have just completed a lengthy trial phase of certain uses of Jotform and am just about to present the info modality to my Provincial and National Management with a view to integrating the systems, using your platform, into our whole organisation.  These issues are precluding that decision until resolved.

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    JotForm Support

    Answered by Chriistian on April 20, 2016 at 03:40 AM

    If I understand correctly, the issue occurs when you have a form.jotformpro.com/xxxx link in your email signature?

    If that is so, can you please try modifying your email signature and use this URL instead form.jotform.com/xxxx? Simply remove the pro from jotformpro.com.

    Please let us know if the issue persists.
    Regards. 

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    Answered by dadavewatson on April 20, 2016 at 05:07 AM

    Just tried the adress alteration and it seems to work.  Will advise as I send more emails .

    What is the outcome of the negotiations with ESET (NOD32 Smartsuite) about the phishing blocking?

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    JotForm Support

    Answered by Chriistian on April 20, 2016 at 05:38 AM

    I am glad to know that the the new address is now working. There is currently no news about the ESET blocking. For further updates in that regard, please check the other thread: https://www.jotform.com/answers/820545.

    If you encounter the issue again, do let us know.
    Regards.