What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    do i get notification if submit button is for payment

    Asked by phughston on April 19, 2016 at 02:58 PM
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    Answered by victor on April 19, 2016 at 04:30 PM

    By default you will be getting notification after the users completes the payment process. If for some reason the users does not complete the payment part of the form, you will not be getting notifications. In the submission page, you will be able to view all the forms that were submitted but have not completed the payment portion.

    How to View Incomplete Payments

    You may also modify the setting so notification can be sent out even if payment process has not been completed

    How to setup Incomplete Payment Notification E-mail

    In the properties of the payment gateway you will notice the option PENDING PAYMENT E-MAIL. Once you enable this option notification will be send out.

    Please let us know if this helps.