- phughstonAsked on April 19, 2016 at 02:58 PM
- victorAnswered on April 19, 2016 at 04:30 PM
By default you will be getting notification after the users completes the payment process. If for some reason the users does not complete the payment part of the form, you will not be getting notifications. In the submission page, you will be able to view all the forms that were submitted but have not completed the payment portion.
You may also modify the setting so notification can be sent out even if payment process has not been completed
In the properties of the payment gateway you will notice the option PENDING PAYMENT E-MAIL. Once you enable this option notification will be send out.
Please let us know if this helps.