What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Submitting form shows thank you page hosted on our website and redirects after 2 secondsAsked by boneyardpets on April 19, 2016 at 03:05 PM
We have a custom thank you page hosted on our website, and implemented into our jotform. However, after the form has been submitted, the thank you page only displays for a couple of seconds and then instantly redirects to the previous page. Any thoughts on this?
I took a look at your website and I see that you have embedded this form: https://form.jotform.com/61094760230146 on the same.
Now I have tried to submit it and I see that I am taken to here: https://boneyard-pets-wholesale.myshopify.com/pages/thank-you
from where I am taken to the login page just few seconds afterwards.
What actually happens is that Shopify is detecting the page being locked for public and asks me to come in and login in order to see it.
To resolve this you would need to change the settings in your Shopify page to not do the same (to be a public page).
Thanks for catching that.
On behalf of my colleague, you're welcome.
Do get back to us if you need further assistance, we will be glad to help you.