What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you please describe the exact problem you are having with PayPal, so we can assist you better?
If the problem is that you are receiving payments through PayPal, but your form submissions are not being marked as completed and you do not receive your form emails from JotForm, then it is likely that the IPN setting of your PayPal account is turned off.
When a submission is made on a PayPal form, we forward the user to PayPal so they can make their payment, and their submission is listed under your Incomplete Payments on JotForm:
Once they make a payment on PayPal, there is no way for us to know whether a payment is made unless PayPal is allowed to notify us of this through Instant Payment Notifications, or IPN. So your Paypal account must have its IPN setting enabled, for our system to know whether a payment has been made or not. here is how to enable IPN in a regular PayPal account:
Here is how to enable it on PayPal PRO accounts:
You can also read some more about IPNs and incomplete payments in our following FAQ: