What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is IPN setting?

    Asked by rudyrudy on April 19, 2016 at 03:13 PM

    Hi, i also have many problem with PAYPAL. What this IPN setting change ?

    Regards

    PayPal IPN PayPal incomplete payment
  • Profile Image
    JotForm Support

    Answered by Boris on April 19, 2016 at 04:38 PM

    Can you please describe the exact problem you are having with PayPal, so we can assist you better?

    If the problem is that you are receiving payments through PayPal, but your form submissions are not being marked as completed and you do not receive your form emails from JotForm, then it is likely that the IPN setting of your PayPal account is turned off.

    When a submission is made on a PayPal form, we forward the user to PayPal so they can make their payment, and their submission is listed under your Incomplete Payments on JotForm:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Once they make a payment on PayPal, there is no way for us to know whether a payment is made unless PayPal is allowed to notify us of this through Instant Payment Notifications, or IPN. So your Paypal account must have its IPN setting enabled, for our system to know whether a payment has been made or not. here is how to enable IPN in a regular PayPal account:

    https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Here is how to enable it on PayPal PRO accounts:

    https://www.jotform.com/help/279-How-to-Enable-IPN-for-Paypal-Pro

    You can also read some more about IPNs and incomplete payments in our following FAQ:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ