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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email not received after editing the submission

    Asked by Focus_Outreach on April 19, 2016 at 04:20 PM

    I see that it is now filling in the "Supervisors Email" section but when I tested it to myself It only sent one time, I changed Diane and Kieth to my email address for testing and selected J-diane and submitted it and I got it in my email correctly then I went to the "Edit Submission" and added "money bags" under "supervisors signatures" and chose J-keith and submitted it but never got an email and it never showed up on my total submissions used.

    Unless im doing something wrong, it seems like it all should work, we need people to be able to submit a form to one person then that person can go back and edit it by adding a signature and send it to the next person and so on.

    Thank you

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    JotForm Support

    Answered by Kiran on April 19, 2016 at 04:24 PM

    I've cloned you JotForm to my account and see that there is an Autoresponder set on the form. Since you are editing the submission, it is required to enable the option "Send on editing submission" in the Autoresponder setup wizard.

    Also, the submission count will not change because you are editing an existing submission. 

    Hope this information helps! 

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    Answered by Focus_Outreach on April 19, 2016 at 07:19 PM

    Awesome, that worked, very nice!


    Thank you !

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    JotForm Support

    Answered by Kiran on April 19, 2016 at 10:05 PM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!