What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I read your instruction and follow.

    Asked by portraitwedding on April 20, 2016 at 12:43 AM

    I read your instruction and follow. It is NOT working for me. Can you help?

    This is a re-post of a comment on Why I am not Receiving Email Notifications?

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    JotForm Support

    Answered by Chriistian on April 20, 2016 at 03:10 AM

    I checked our mail logs and it seems like the email notifications were sent successfully to this address: info@patient********.net.

    Please check your spam-box to see if the emails were sent there.

    Furthermore, I also noticed that you are using the same email address as the sender email. Please try using noreply@jotform.com to see if that resolves the issue.

    If the issue still persists, please let us know.

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    Answered by portraitwedding on April 20, 2016 at 11:52 PM

    I changes to noreply@joyform.com

    The problem I have there is NO autoresponder email to the person who filled the form. Here I use a test email address mbapharmd@gmail.com. Why does mbapharmd@gmail.com not receive an autoresponder email after it filled the form?

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    JotForm Support

    Answered by Chriistian on April 21, 2016 at 12:09 AM

    I checked your form and I noticed that it is encrypted.


    This might be the reason why no autoresponder was sent to the specified email address. Please note that this is how encrypted forms are designed. A user will not receive an autoresponder because the submission is encrypted, and only the person who has the encryption key will be able to decrypt and view it.

    If you want to send autoresponder emails to your users, I would suggest removing the encryption on your form.

    For more information about encrypted forms, please check out this article: What Are Encrypted Forms and How to Use Them as Expert

    If you need further assistance, please let us know.