- portraitweddingAsked on April 20, 2016 at 12:43 AM
I read your instruction and follow. It is NOT working for me. Can you help?
This is a re-post of a comment on Why Am I Not Receiving Email Notifications
- JotForm SupportChriistianAnswered on April 20, 2016 at 03:10 AM
I checked our mail logs and it seems like the email notifications were sent successfully to this address: info@patient********.net.
Please check your spam-box to see if the emails were sent there.
Furthermore, I also noticed that you are using the same email address as the sender email. Please try using firstname.lastname@example.org to see if that resolves the issue.
If the issue still persists, please let us know.
- portraitweddingAnswered on April 20, 2016 at 11:52 PM
I changes to email@example.com
The problem I have there is NO autoresponder email to the person who filled the form. Here I use a test email address firstname.lastname@example.org. Why does email@example.com not receive an autoresponder email after it filled the form?
- JotForm SupportChriistianAnswered on April 21, 2016 at 12:09 AM
I checked your form and I noticed that it is encrypted.
This might be the reason why no autoresponder was sent to the specified email address. Please note that this is how encrypted forms are designed. A user will not receive an autoresponder because the submission is encrypted, and only the person who has the encryption key will be able to decrypt and view it.
If you want to send autoresponder emails to your users, I would suggest removing the encryption on your form.
For more information about encrypted forms, please check out this article: What Are Encrypted Forms and How to Use Them as Expert
If you need further assistance, please let us know.