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  • Profile Image

    Forms not delivered to e-mail

    Asked by irmcdocs on April 20, 2016 at 09:01 AM

    Hello,

    I have had 2 submissions within the last 2 weeks that have not been sending to my e-mail. I would like to gain insight on how to fix this.

    Page URL:
    https://form.jotform.com/53214878169162

    not delivered delivered Submissions hello how fix
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    JotForm Support

    Answered by ashwin_d on April 20, 2016 at 10:27 AM

    Hello irmcdocs,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive the submission emails without any problem. I did check our email logs as well and found that emails are being sent successfully to all email addresses. Please check the logs below:

    [2015-12-14 09:11:59] Submission #325911167028158553 Form #53214878169162 SENT to kglaser@indianarmc.org from noreply@jotform.com via AMAZONSES 

    [2016-04-20 08:33:29] Submission #336964704028834480 Form #53214878169162 SENT to lturnbull@indianarmc.org from noreply@jotform.com via AMAZONSES 

    [2016-04-15 12:57:56] Submission #336548600028946553 Form #53214878169162 SENT to lturnbull@indianarmc.org from noreply@jotform.com via AMAZONSES 

    [2016-04-20 08:33:29] Submission #336964704028834480 Form #53214878169162 SENT to areeger@indianarmc.org from noreply@jotform.com via AMAZONSES 

    [2016-04-15 12:57:56] Submission #336548600028946553 Form #53214878169162 SENT to areeger@indianarmc.org from noreply@jotform.com via AMAZONSES 

    [2016-04-20 08:33:29] Submission #336964704028834480 Form #53214878169162 SENT to dgrillo@indianarmc.org from noreply@jotform.com via AMAZONSES 

    [2016-04-15 12:57:56] Submission #336548600028946553 Form #53214878169162 SENT to dgrillo@indianarmc.org from noreply@jotform.com via AMAZONSES 

    Have you checked your spam folder already? Please check your spam folder to see if the emails ended up there. You may also like to speak to your email service provider and ask them to whitelist our domain names to ensure delivery of emails. The following guide should help you grab the list of domain names which needs to be whitelisted:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Alternatively you can use your own email address to send submission email. You can add custom sender email in your account and set it as "Recipient Email" of your form's email alert. The following guide should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Thank you!