What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended, please rectify

    Asked by Paul van Aacken  on April 20, 2016 at 10:09 AM


    My account has been suspended. I am not aware of any wrongdoings or operations that would warrant such a measure.

    Can you please let me know why this has happened and how it can be reversed?

    thanks for your help


    Paul van Aacken


    Page URL:

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    JotForm Support

    Answered by Charlie on April 20, 2016 at 11:35 AM

    I believe my colleague has already answered your concern on this link: http://www.jotform.com/answers/821858 

    You were banned because you have a form that is asking for sensitive information like username and passwords. Here's a screenshot of the form in question:


    These forms clearly violates our terms of use. We can re-activate your account but we will need to delete the form that violated our terms and you must agree to avoid creating similar forms.