- spartanadminAsked on April 20, 2016 at 10:36 AM
I've changed the fields that should be in a drop down list within Jotform but after saving them (several days ago), my form is still not updated. I've provided a side by side picture to show what should be in the drop down vs what is coming up on my webpage. Any assistance is appreciated.Page URL:
- JotForm SupportNik_CAnswered on April 20, 2016 at 12:58 PM
I see what you are pointing to. did you try to re-embed your form to your website, since any change you do you have to follow up with re-embedding?
Did you try to re-embed your form to your website, since any change you do you have to follow up with re-embedding?
That should solve your issue with updating the drop-down list.
Please let us know if you have any further questions.
- spartanadminAnswered on April 20, 2016 at 02:31 PM
I'm pretty sure that we've saved changes in the past and those changes have been reflected on our website WITHOUT re-embedding the form. Is that a new change to the process? Also, is there a user guide on how to embed Jotform forms to our website? A former employee always had done that previously and I'm not exactly sure how to proceed without potentially creating new errors.
- JotForm SupportKevin_GAnswered on April 20, 2016 at 05:18 PM
Not all changes are applied to the embedded version of the form, there are some changes that may be applied and others that not, but we do recommend to re-embed the form after any change made on it, this is to avoid the inconvenient that you have found with fields or options not updating on the embedded form.
Now I checked the link where the form is embedded and I see that it was embedded using the source code, this guide will help you to do that: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form.
I noticed that the form was embedded within an HTML estructure, this is not provided by the wizard and this is why I would suggest you to identify each section as explained below.
First find the <head> tags in your document, they should look like this:
Replace all the current code with the code given by the wizard, this is the code that you will need to copy and paste:
Now you need to find the tag <body> and you will need to remove all the code there and paste the new one, copy and paste the rest of the code, all should be pasted within the <body> tags.
Remove all the current code here and paste the new one.
Now your form should work without any issues.