Why drop-down list is not updating on my website?

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    Asked on April 20, 2016 at 10:36 AM

    I've changed the fields that should be in a drop down list within Jotform but after saving them (several days ago), my form is still not updated.  I've provided a side by side picture to show what should be in the drop down vs what is coming up on my webpage.  Any assistance is appreciated. 



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    Answered on April 20, 2016 at 12:58 PM

    I see what you are pointing to. did you try to re-embed your form to your website, since any change you do you have to follow up with re-embedding?

    Did you try to re-embed your form to your website, since any change you do you have to follow up with re-embedding?

    That should solve your issue with updating the drop-down list.

    Please let us know if you have any further questions.


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    Answered on April 20, 2016 at 02:31 PM

    I'm pretty sure that we've saved changes in the past and those changes have been reflected on our website WITHOUT re-embedding the form.  Is that a new change to the process?  Also, is there a user guide on how to embed Jotform forms to our website?  A former employee always had done that previously and I'm not exactly sure how to proceed without potentially creating new errors.

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    Answered on April 20, 2016 at 05:18 PM

    Not all changes are applied to the embedded version of the form, there are some changes that may be applied and others that not, but we do recommend to re-embed the form after any change made on it, this is to avoid the inconvenient that you have found with fields or options not updating on the embedded form. 

    Now I checked the link where the form is embedded and I see that it was embedded using the source code, this guide will help you to do that: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form

    I noticed that the form was embedded within an HTML estructure, this is not provided by the wizard and this is why I would suggest you to identify each section as explained below. 

    First find the <head> tags in your document, they should look like this: 


    Code here.


    Replace all the current code with the code given by the wizard, this is the code that you will need to copy and paste: 

    Now you need to find the tag <body> and you will need to remove all the code there and paste the new one, copy and paste the rest of the code, all should be pasted within the <body> tags. 


    Remove all the current code here and paste the new one.


    Now your form should work without any issues.