What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are our forms loading so slowly?

    Asked by Aiden123 on April 20, 2016 at 01:45 PM

    There are delays on the load time for our forms (at times, not always).

     

    Is there anyway to speed the load time up?

     

    I have attached a page that recently had this issue, but it is not limited to this page alone.

     

    Thank you!

    Page URL:
    http://start.harrison.edu/accounting/

    slow forms
  • Profile Image
    JotForm Support

    Answered by Mike on April 20, 2016 at 04:19 PM

    Thank you for contacting us.

    I have checked some of your forms, but I was not able to reproduce the issue. Your web page with embedded form is loading pretty quickly.

    And standalone form is usually loaded within a second.

    I am not aware about any performance issues at JotForm which may constantly affect the forms. If possible, please contact us when you notice the issue again. You may also try loading the forms using another computer and Internet Service Provider to eliminate the connection/network factors.