Why are our forms loading so slowly?

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    Aiden123
    Asked on April 20, 2016 at 01:45 PM

    There are delays on the load time for our forms (at times, not always).

     

    Is there anyway to speed the load time up?

     

    I have attached a page that recently had this issue, but it is not limited to this page alone.

     

    Thank you!

  • Profile Image
    Mike
    Answered on April 20, 2016 at 04:19 PM

    Thank you for contacting us.

    I have checked some of your forms, but I was not able to reproduce the issue. Your web page with embedded form is loading pretty quickly.

    And standalone form is usually loaded within a second.

    I am not aware about any performance issues at JotForm which may constantly affect the forms. If possible, please contact us when you notice the issue again. You may also try loading the forms using another computer and Internet Service Provider to eliminate the connection/network factors.