Why are our forms loading so slowly?

  • Aiden123
    Asked on April 20, 2016 at 1:45 PM

    There are delays on the load time for our forms (at times, not always).

     

    Is there anyway to speed the load time up?

     

    I have attached a page that recently had this issue, but it is not limited to this page alone.

     

    Thank you!

  • Mike
    Replied on April 20, 2016 at 4:19 PM

    Thank you for contacting us.

    I have checked some of your forms, but I was not able to reproduce the issue. Your web page with embedded form is loading pretty quickly.

    Why are our forms loading so slowly? Image 1 Screenshot 30

    And standalone form is usually loaded within a second.

    Why are our forms loading so slowly? Image 2 Screenshot 41

    I am not aware about any performance issues at JotForm which may constantly affect the forms. If possible, please contact us when you notice the issue again. You may also try loading the forms using another computer and Internet Service Provider to eliminate the connection/network factors.