What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Create PDF: Stuck on 'Working' message

    Asked by infinidat on April 20, 2016 at 02:01 PM

    same here. stuck on "working"

    This is a re-post of a comment on How to Create a PDF Form

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    JotForm Support

    Answered by Mike on April 20, 2016 at 04:50 PM

    I was able to reproduce the issue with the PDF generation of your InfiniBox form. It seems that our PDF generator cannot handle your complex form structure. I have attached a bug report ticket to this thread and forwarded it to our developers. We will let you know if we have any updates.

    If fillable PDF functionality is not required, you may consider an alternative PDF conversion method. You can simply save the web form into a PDF file via Google Chrome printing.

    How to Save a Web Page as a PDF in Google Chrome

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    JotForm Developer

    Answered by mustafa on April 21, 2016 at 04:57 PM


    It is up and working, can you please try again?



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    Answered by infinidat on April 26, 2016 at 03:46 PM



    Just tried again, still see the working spinning wheel after a minute. Looks like it is still stuck.

    How long should this take?


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    JotForm Support

    Answered by Mike on April 26, 2016 at 04:52 PM

    The PDF is usually generated within 0-2 minutes. We will take a look into this once again.