What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When submitting encrypted form we only get a message that the form was filled out

    Asked by bethowen796 on April 20, 2016 at 02:03 PM

    Also, I have an encryption problem that I need help solving. if I "test" submit the form i've published to our website I only get a reply (filled out form) that's encrypted.

    I need help please.

    encrypted forms email notification notifier
  • Profile Image

    Answered by Ben on April 20, 2016 at 02:23 PM

    With encrypted forms you will not be able to use all of the usual features of form builder. Emails are one of those features.

    In order for the data to stay safe, the encryption is done in the browser, before it is sent over to the servers. As such it is not available during email creation nor can be used in reports, etc.

    As such you are sent an email with the link to your submissions allowing you to safely log in and check them out.

    I do suggest to check out the following guide for more details on the encrypted forms: What are Encrypted Forms and how to use them as expert?