What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrade from Premium to Professional for 2 months

    Asked by bnitschke on March 06, 2012 at 05:16 PM

    I am a Premium member now, paid for a full year.  If I want to upgrade for 2 months due to a special launch of a product, do I get credit for the Premium fee already paid for the two months and just pay the difference.

    What do I have to do to downgrade back to the Premium rate after the 2 months.

     

    I love your product and service, great job.

    Robert

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    Answered by fxr on March 06, 2012 at 05:23 PM

    Hello Robert, 

    Yes, we are happy to add however many months of Professional you pay for onto your existing Premium subscription.

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    To downgrade back to Premium, just let us know here, a few days after the final months' Professional subscription payment has went through and we will cancel the Professional subscription and add the necessary time onto Premium subscription. 

     

    Hope that helps, let us know if you need any further clarification on that or run into any problems at all during the upgrade process.