American Express not supported in stripe?

  • melodicsounds
    Asked on April 20, 2016 at 6:32 PM

    I have STRIPE integration here: https://form.jotform.com/60967271989980 and when trying to pay with American Express it says "Your card is not supported".

     

    Whats wrong?

  • jonathan
    Replied on April 20, 2016 at 9:44 PM

    Hi,

    As far as I know AMEX card is supported by Stipe. It says also on the Stripe support page.

    https://support.stripe.com/questions/which-cards-and-payment-types-can-i-accept-with-stripe

    It could be about a different problem.

    Have you retried it already? Perhaps some typo on the card details was the culprit. 

    I could not do a proper test since I do not have an Amex account to test it out, but can you please check again. You can also take a screenshot of the problem and share it on your response. This way we can have a visual of the problem when it happen.

    Let us know if issue remains.

    Thanks.