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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't receive any message from here

    Asked by thermalright on April 21, 2016 at 12:11 AM

    Dear Jotform team,

     

    Once again, our contact form seems to be broken.

    http://www.thermalright.com/contact_us.html

    We've tried to use the iframe to embed the form, instead of html code, and we also set the sender email as you suggest.

     

    Please figure this out as quick as possible.

    Thanks.

     

    BR

    Linda

    Page URL:
    http://www.thermalright.com/contact_us.html

    message receive can't contact form JotForm sender www
  • Profile Image
    JotForm Support

    Answered by liyam on April 21, 2016 at 01:20 AM

    Hello thermalright,

    I have tested your form and I was able to submit it without any error:

    I went ahead and checked the submissions page as well and found my submission there:

     

    There were also no email delivery failures on any of the three email addresses set on the conditions of your form. So if in case that you're not receiving the email alerts on your inbox, please try checking your junk mail / spam folder.  And if it's not in the junk mail or spam folder, and if you're using an email client software such as Eudora or MS Outlook, please try to log in to your web mail and check the junk mail / spam folder there. The reason for this is that the email client applications by default are only downloading emails from your webmail's inbox. Anything else are disregarded.

    But, if this is not the problem you're experiencing, please do let us know and we will appreciate if you can explain more to the problem you're experiencing.

    Thanks and warm regards :)