What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error message: You cannot add more than one payment tool.

    Asked by Takedownstaydown on April 21, 2016 at 12:55 AM

    I've upgraded my service with Jotform and upgraded my PayPal Account to To PayPal pro / payflo, yet I continue to get this message.

    I want to create a separate page for taking donations.

    Page URL:
    http://www.jotform.com/?type=payments&name=paypalpro

    Screenshot
    message JotForm create paypal account
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    JotForm Support

    Answered by ashwin_d on April 21, 2016 at 01:31 AM

    Hello Takedownstaydown,

    You see this message because you already have a payment question in your form and then you are trying to add one more. Please be noted that you can only have one payment question in a form.

    You will have to create a separate form to accept donation. You may also like to take a look at the following guide on how to provide multiple payment option to your users:  https://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!