What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I took a look at your account and it seems OK, as well as your forms that I have checked.
Can you please tell us if this is still happening for you and if so, what is the form where the same is happening on?
Please note that this is not the same issue as the above. As such it is always best to open your own thread, allowing us to properly assist you.
This is the link to your thread: https://www.jotform.com/answers/823679 and we will be assisting you on the same shortly.