Why do I have an incomplete payment submissions?

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    cjlessie
    Asked on April 21, 2016 at 10:37 AM

    why do i have a incomplete submission? is it something that needed to be done on the client's end?

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    Welvin
    Answered on April 21, 2016 at 12:49 PM

    Incomplete payment means that somebody didn't complete the payment process in the form. For more details of this matter, please review the following guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    When your client failed to process a payment within an hour, the submission will be logged as incomplete in the form. Your client can either send you the total amount manually through Paypal then you can mark the submission as complete or submit the form again to process the payment.

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    cjlessie
    Answered on April 21, 2016 at 03:38 PM

    okay, thank you.