What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do I have an incomplete payment submissions?

    Asked by cjlessie on April 21, 2016 at 10:37 AM

    why do i have a incomplete submission? is it something that needed to be done on the client's end?

    pending incomplete payment
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    JotForm Support

    Answered by Welvin on April 21, 2016 at 12:49 PM

    Incomplete payment means that somebody didn't complete the payment process in the form. For more details of this matter, please review the following guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    When your client failed to process a payment within an hour, the submission will be logged as incomplete in the form. Your client can either send you the total amount manually through Paypal then you can mark the submission as complete or submit the form again to process the payment.

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    Answered by cjlessie on April 21, 2016 at 03:38 PM

    okay, thank you.