What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I receive automatic notifications when someone fills out my forms?

    Asked by lightcharms on April 21, 2016 at 01:05 PM

    How do I receive automatic notifications when someone fills out my forms????????  PLEASE HELP!

    My Forms receive how how do i
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    JotForm Support

    Answered by BJoanna on April 21, 2016 at 03:17 PM

    If you want to receive emails when your forms are submitted, you need to set email Notification inside of your forms. 

    I have inspected two of your form and I saw that you have already created email Notification. Then I have checked your email address and I found that you email address is in bounce list. Because of that you did not received Notifications when your forms were submitted. Our system gave following result:

    sa***@ma*****.com is IN the bounce list 

    Reason(s) : 

    There is not reason why your email address is in bounce list.

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide how to setup email alerts to prevent email bouncing related issues.

    Also you should Whitelist JotMails IP Addresses.

    Please test your forms and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.