- YvonneAsked on March 06, 2012 at 11:08 PM
i am testing my form on my website and it is not working correctly, it gives me error "form id did not match". what am i not doing right? how can i fix it?
thank you for your time, yvonne
- SeanDavisAnswered on March 06, 2012 at 11:20 PM
Was some change done to code on your web after you embed the form in your website?
Maybe try a fresh embed to your website, after clearing your browser cache, cookies, temp files..
Let me know how you go
- jeanettebmzAnswered on March 06, 2012 at 11:25 PM
Hello and greetings!
whenever you want to add a form into a website , please click on the Set up & Embed tab, then click on the Embed form icon (blue one) while being on the edit mode of your form. Then choose the Embed icon , copy it and past it into your html source page. If it doesn´t work , then try by choosing the iframe code.
- anartworkAnswered on March 06, 2012 at 11:28 PM
I tested the form on your website, however it returns as invalid with the error "form id did not match". May I ask if this form is created with Jotform?
For a detailed instruction on how to embed the form on your website, please check this tutorial:
Hope that helps :)
- edz_kgsAnswered on March 06, 2012 at 11:31 PM
Make sure not to alter important parts of the codes after generating it in Jotform. To Isolate the issue, recopy and paste the original code and replace the non-working one. Otherwise, as stated above you can try the iFrame version.
- JotForm SupportNeilVicenteAnswered on March 07, 2012 at 01:14 AM
Obviously, the forms in your website are not created with JotForm. We're sorry to say this but we cannot provide support to queries not related to our product/service. Try searching for more information on Google, or ask for help from your hosting/website provider's support department.
If you're intereseted, you may as well sign up for a free JotForm account and use our form builder to create forms for your website. JotForm is the easiest form builder to use and we provide free, awesome support, too. I am pretty sure you'll love JotForm!
Our service is free for the first 100 form submissions in a month. Check out our pricing page for more information on this.
- JotForm FounderaytekinAnswered on March 07, 2012 at 04:01 PMYou can also use the cloning feature on the new form wizard to recreate your form on jotform.