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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Added something to our form after it was published

    Asked by michelle8432 on April 21, 2016 at 02:29 PM


    We set up a questionnaire called 'The Branding Retreat' last week. We received one submission and realized that we needed to gather their name and email address. So a couple of days ago I added the name and email addresses field to our questionnaire.

    But today we received a submission and there was no name and email address filled out.

    Could someone please look at our form and see what could be the issue.

    We really need the name and email address of our participants.

    Thank you for your help.

    Susan and Michelle


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    JotForm Support

    Answered by BJoanna on April 21, 2016 at 04:29 PM

    I saw that 5 hours ago you made your email and name fields to be required. Before that they were not required and probably your user did not enter any data inside of those fields.

    I have also tested your form and I was not able to submit it without filling email and name field. After that I have submitted your form and I checked our email log. My submission was sent successfully to your email address with all data that I have entered. 

    Considering that your email and name fields are now required, you users will not be able to submit your form without filling email and name field.

    Let us know if you need further assistance. 

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    Answered by michelle8432 on April 21, 2016 at 05:44 PM
    Wonderful - thanks so much for your help.
    Appreciate it.
    Susan Lucibello
    Director of Happiness
    Phone: 714-840-0638
    Fax: 714-242-9082
    MGI: Make Happiness Your Business by Creating Your Authentic Brand
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    JotForm Support

    Answered by BJoanna on April 21, 2016 at 05:59 PM

    You're welcome.

    Feel free to contact us if you have any other questions.