What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do i get my form submission to go to my email

    Asked by calvarynorthlv on April 21, 2016 at 02:57 PM
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    JotForm Support

    Answered by BJoanna on April 21, 2016 at 05:06 PM

    I have checked email Notification settings of your form and email address that is set as recipient email of your Notification is different than email address of your account. 

    I have checked our email log and I saw that you used Test Email button to test your Notification. If you are trying to test the email alerts using " Test Email " button please note that this will always send the email notification to your account email address, which is different that email address that is set inside of your Notification. You have to make an actual submission in your form to test the recipient email of the form. Please refer to this guide here How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.


    Hope this will help. Let us know if you need further assistance.