What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong username response when viewing the form submissions

    Asked by bethowen796 on April 21, 2016 at 03:00 PM

    I'm trying to view my submitted form from my browser. the response I get is "wrong username" not in database.


    Please tell me what to do to fix this problem.


    Beth Owen

    Page URL:

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    JotForm Support

    Answered by Kiran on April 21, 2016 at 05:04 PM

    I'm not sure if I understand your query correctly. Do you mean to say that you are receiving an error while trying to view the submissions of your JotForm? I see that your form is encrypted and the form submissions can be viewed only when the correct key is uploaded. Please refer to the following guide for more information with Encrypted forms.


    If you are receving any error related to your login, please make sure that you are logged into your account.

    If you are referring to something different or need any further assistance, please let us know. We will be happy to help!