Wrong username response when viewing the form submissions

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    bethowen796
    Asked on April 21, 2016 at 03:00 PM

    I'm trying to view my submitted form from my browser. the response I get is "wrong username" not in database.

     

    Please tell me what to do to fix this problem.

     

    Beth Owen

  • Profile Image
    Kiran
    Answered on April 21, 2016 at 05:04 PM

    I'm not sure if I understand your query correctly. Do you mean to say that you are receiving an error while trying to view the submissions of your JotForm? I see that your form is encrypted and the form submissions can be viewed only when the correct key is uploaded. Please refer to the following guide for more information with Encrypted forms.

    http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    If you are receving any error related to your login, please make sure that you are logged into your account.

    If you are referring to something different or need any further assistance, please let us know. We will be happy to help!