We're not receiving email notifications

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    Asked on April 21, 2016 at 03:33 PM
    Same for me. I haven't a clue! Hope this gets answered.
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    Answered on April 21, 2016 at 03:56 PM

    I believe that you are referring to the form titled "General Inquiry Fancy". As I check the email history log of your account, I see that the emails are being sent without any issue from our end.

    I see that you are using a verified email address as a sender email address in the email notification for the form referred above.

    Could you try changing the Sender email address to JotForm default email address and see if you are receiving the notification emails? You may also try setting up SMTP email address to send the notifications by following the guide below:


    Please check and let us know if the issue still persists. We will be happy to assist. 

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    Answered on April 21, 2016 at 04:00 PM

    You may change the Sender Email address to the default email address from the Advanced settings in the Email setup wizard.

    Hope this information helps!