What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We're not receiving email notifications

    Asked by blueribpet on April 21, 2016 at 03:33 PM
    Same for me. I haven't a clue! Hope this gets answered.
  • Profile Image
    JotForm Support

    Answered by Kiran on April 21, 2016 at 03:56 PM

    I believe that you are referring to the form titled "General Inquiry Fancy". As I check the email history log of your account, I see that the emails are being sent without any issue from our end.

    I see that you are using a verified email address as a sender email address in the email notification for the form referred above.

    Could you try changing the Sender email address to JotForm default email address and see if you are receiving the notification emails? You may also try setting up SMTP email address to send the notifications by following the guide below:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please check and let us know if the issue still persists. We will be happy to assist. 

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    JotForm Support

    Answered by Kiran on April 21, 2016 at 04:00 PM

    You may change the Sender Email address to the default email address from the Advanced settings in the Email setup wizard.

    Hope this information helps!