What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade

    Asked by LearnButeyko on March 07, 2012 at 12:19 AM

    Greetings - I upgraded my account from free to premium but the site has not updated my status - also "new saves" aren't registering. Prior to this recent glitch I've been very pleased with the way your service works and look forward to working with it.

    Warm regards,

    Christopher

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    Answered by anartwork on March 07, 2012 at 12:28 AM

    I just checked your account and it is actually updated to premium. Can you please try to log out and then log in again?

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    JotForm Support

    Answered by Goldo on March 07, 2012 at 12:29 AM

    I've checked your status and you are now on a premium account. Your monthly submissions has been increased to 1,000 per month.

    With regard to your 'new saves' issue please provide us the form url or the ID for us to check.

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    Answered by LearnButeyko on March 07, 2012 at 04:34 AM
    Thanks very much - followed your advice and its all running smoothly again.
    Warm regards,
    Christopher
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    JotForm Support

    Answered by Goldo on March 07, 2012 at 04:57 AM

    Cool, glad to know.