What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Check boxes: being cleared when submitting form.

    Asked by Legacy1655 on April 21, 2016 at 04:17 PM
    check and boxes drop
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 21, 2016 at 05:37 PM

    I am checking your submissions, and it shows all the options that were selected. Are you referring to email notifications? If they are not shown, simply delete the current notification, and recreate it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Let us know if you need more help.

  • Profile Image

    Answered by Legacy1655 on April 21, 2016 at 05:44 PM
    I am talking about where they check the weeks their child will be coming to
    camp.. they checked 3 weeks but it doesnt show me which weeks they checked.
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 21, 2016 at 06:19 PM

    Thanks for specifying. In the current submission, the "Non-member" option was checked, which triggers to show the "Select Week(s)" field. The field is required, so there is no way to bypass it:

    However, when submitting the values seem to clear, because the are not shown. I will further test to try to find out the cause of the issue, if needed, I will escalate it to our second level. You will be updated via this thread.

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 21, 2016 at 06:30 PM

    I could not find the cause of the issue, I see the clear when submitting:

    I will report this to our second level, you will be updated via this thread.

  • Profile Image
    JotForm Support

    Answered by NicholasWestley on April 23, 2016 at 04:24 AM

    Hi,

    This issue in your form should now be fixed. Can you test it to make sure?

    Somehow the "name" attribute of your "Select Week(s)" field had a space at the end.  Like this:

    This should not be possible in the builder. Do you mind telling me how you created and named the field?  Did you create it in the builder?  Did you export it from somewhere else?

    Thanks a lot,

    Nicholas