What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do the files/images in the forms not appear?

    Asked by VisitEurope on April 22, 2016 at 03:24 AM

    Dear Jotform Team,

    It looks like you have some server issues and the files that are included in our submissions do not show.

    e.g. https://files.jotform.com/jufs/VisitEurope/40233486737357/333840890835853862/pisanki.jpg 

    When will this be fixed?

    I would like to mention that the errors and partial breakdowns of your service have been increasing lately which is not a great thing for people who have to work with tight deadlines.

    Page URL:

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    JotForm Support

    Answered by beril on April 22, 2016 at 03:47 AM

    I've checked your submissions. I am not able to reproduce the same issue that you’re having. I am able to see the images on your submissions page without any issue.


    However, when I've checked your PDF submission. the images are not visible on my side.

    To solve that issue, you can customize the PDF Design easily with JotForm.

    First of all, click on the Customize PDF.

    Then, click on Reset button but DO NOT save. At that time, it will work as expected.

    If this does not resolve the issue, please let us know and we will be glad to take another look.