Why do the files/images in the forms not appear?

  • VisitEurope
    Asked on April 22, 2016 at 3:24 AM

    Dear Jotform Team,

    It looks like you have some server issues and the files that are included in our submissions do not show.

    e.g. https://files.jotform.com/jufs/VisitEurope/40233486737357/333840890835853862/pisanki.jpg 

    When will this be fixed?

    I would like to mention that the errors and partial breakdowns of your service have been increasing lately which is not a great thing for people who have to work with tight deadlines.

    Page URL: https://eu.jotform.com/submissions/40233486737357
  • beril JotForm UI Developer
    Replied on April 22, 2016 at 3:47 AM

    I've checked your submissions. I am not able to reproduce the same issue that you’re having. I am able to see the images on your submissions page without any issue.

    Why do the files/images in the forms not appear? Image 1 Screenshot 50

     

    However, when I've checked your PDF submission. the images are not visible on my side.

    Why do the files/images in the forms not appear? Image 2 Screenshot 61

    To solve that issue, you can customize the PDF Design easily with JotForm.

    First of all, click on the Customize PDF.

    Why do the files/images in the forms not appear? Image 3 Screenshot 72

    Then, click on Reset button but DO NOT save. At that time, it will work as expected.

    Why do the files/images in the forms not appear? Image 4 Screenshot 83

    If this does not resolve the issue, please let us know and we will be glad to take another look.