What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification Email Not Working

    Asked by allanbalaba on April 22, 2016 at 03:32 AM


    I followed instruction from your FAQS (https://www.jotform.com/help/25-Setting-Up-Email-Notifications) about sending notifications to my email when someone fills up and submit the form. However, I am not receiving those notifications. How should I make it work?




    Page URL:

  • Profile Image
    JotForm Support

    Answered by beril on April 22, 2016 at 04:00 AM

    I've checked your email logs. It seems [2016-04-22 03:45:48] Submission #337120348202240761 Form #61120686941960 SENT to davidm@bigskydm.com from noreply@jotform.com via AMAZONSES


    Could you please check your spam, trash, and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.