Why hav I lost access to uploaded files/pictures?

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    Asked on April 22, 2016 at 03:52 AM

    I suddenly lost access to all uploaded pictures in all submissions to all my forms. Is there a bug in your system?

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    Answered on April 22, 2016 at 04:22 AM

    I am not able to reproduce the same issue that you’re having on your submissions page.


    However, when I've checked your PDF submission the images are not visible on my side. To solve that issue, you can customize the PDF Design easily with JotForm.

    First of all, click on the Customize PDF.

    Then click on Reset button but DO NOT save. At that time, it will work as expected.


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.