What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why hav I lost access to uploaded files/pictures?

    Asked by post@midtbyen.no on April 22, 2016 at 03:52 AM

    I suddenly lost access to all uploaded pictures in all submissions to all my forms. Is there a bug in your system?

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    JotForm Support

    Answered by beril on April 22, 2016 at 04:22 AM

    I am not able to reproduce the same issue that you’re having on your submissions page.


    However, when I've checked your PDF submission the images are not visible on my side. To solve that issue, you can customize the PDF Design easily with JotForm.

    First of all, click on the Customize PDF.

    Then click on Reset button but DO NOT save. At that time, it will work as expected.


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.