What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not able to reproduce the same issue that you’re having on your submissions page.
However, when I've checked your PDF submission the images are not visible on my side. To solve that issue, you can customize the PDF Design easily with JotForm.
First of all, click on the Customize PDF.
Then click on Reset button but DO NOT save. At that time, it will work as expected.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.