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  • Profile Image

    Leads are not populating in Salesforce

    Asked by jmdarabos on April 22, 2016 at 08:44 AM

    Tried hooking up integration with Salesforce and I can't get the leads to come over. Followed guides in forums. Any ideas?

    Page URL:
    https://form.jotform.com/61052823722146

    not populating leads
  • Profile Image

    Answered by Ben on April 22, 2016 at 11:02 AM

    This suggests that the integration is broken.

    Please do try the following:

    1. remove the current integration

    2. recreate the integration.

    If you have already done these steps with the same outcome, my suggestion is to do the following:

    1. remove the integration

    2. clear your form cache: Clear form cache

    3. recreate the integration

    4. test the form

    Do let us know how it goes.

  • Profile Image

    Answered by jmdarabos on April 22, 2016 at 11:44 AM
    Still didn't work. I had already removed and recreated.
    So I removed, cleared cache and recreated with no luck. :/
    Any ideas?
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 22, 2016 at 01:34 PM

    I just tested it, and right after you authenticate, the drop down is shown, where you can choose "Lead", to create a lead each time the form is submitted.

    What browser are you using? We recommend using Firefox or Chrome. Try loading the browser in incognito window also.