What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Theme Designer doesn't work any longer

    Asked by beamkt on April 22, 2016 at 09:23 AM

    Hi guys,

    1. The Designer button doesn't work anymore.  Consequently, I can't reach the CSS to make changes in the form.

    2. The icons also disappeared !

    I must say that it used to work properly up to recently but now this affects all my forms !

    Thanks for your support

    Page URL:
    https://form.jotform.com/61053143902950

    Screenshot
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    JotForm Support

    Answered by EltonCris on April 22, 2016 at 11:32 AM

    1. The Designer is working fine here. I am able to edit my form without any problem. I can also add CSS codes by clicking any of the form elements or by manually entering the CSS codes under CSS tab.

    2. Sorry, which icons you're referring? If you're referring to the Designer icons, they seem to load fine here.

    I also check your CSS on a cloned of your form and there are no errors in the code so far.

    Would you mind checking it again? If you continue to encounter that problem, please let us know here.

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    Answered by beamkt on April 26, 2016 at 04:07 AM

    I'm happy to know that you can edit your form without problem ... It wasn't the case for me !

    I checked with Internet Explorer instead of Firefox and it works.

    I was talking about these icons.  But now everything is ok.

    Have a nice day

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    JotForm Support

    Answered by EltonCris on April 26, 2016 at 07:22 AM

    Great! Glad it is ok now. 

    Cheers!