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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Adobe e-sign widget: Ability to get multiple signatures required by the same user on the document

    Asked by genekrause on April 22, 2016 at 12:43 PM

    I have a legal form the requires a person to digitally sign in more than one location. When I try to add the Adobe e-signature widget a second time I am returned a message saying "You cannot add more than one of this widget."

    Any way to enable a second signature using the widget? 

    Page URL:
    https://form.jotform.com/61117546225148

    Screenshot
    e-sign Than Adobe E-Sign style size message font
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    JotForm Support

    Answered by Kiran on April 22, 2016 at 02:29 PM

    I'm not sure if it is possible to have the widget more than once in the same form since the authentication happens using an email address. Let me check and forward the request to our backend to evaluate the requirement. 

    Please be noted that we cannot promise that the feature will be implemented or cannot provide you any ETA at the moment. Once we have any update in this regard, you'll be posted here.

    Thank you! 

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    JotForm Support

    Answered by Kiran on April 23, 2016 at 02:41 PM

    It looks like there is a limitation applied to the custom documents that are being signed using APIs. I'm not sure if there is any improvement in the APIs provided by Adobe. I've forwarded the request to our backend team so that they can provide us with exact information and if the feature can be implemented.

    Thank you! 

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    Answered by Gene  on April 24, 2016 at 03:28 PM

    Hi Kiran,

    I appreciate that you are looking into this!

    One favor to ask: Seems my account has been suspended for what someone thinks is phishing. Maybe because so far I have only sent forms to myself, multiple times? When trying to login I get a message saying my account has been suspended. Could you have someone look into this and contact me if needed?

    Regards,

    Gene

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    JotForm Support

    Answered by Kiran on April 24, 2016 at 03:33 PM

    @Gene,

    I've moved your other question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/825391

    Thank you! 

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    JotForm Support

    Answered by TitusN on April 25, 2016 at 02:29 AM

    Hello Gene,

    Could you walk me through how your form works such that it requires the form to be signed twice? 

    I'd like to understand just how you would use it - it helps when considering and building features. 

    Looking forward. 

    Thanks!

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    Answered by agilepayments on April 25, 2016 at 01:38 PM

    Sure can. Our processing agreements require accepting both a Personal Guarantee of financial responsibility and acceptance of the Terms and Conditions. The paper forms (PDF's) we have been using require a separate signature for each acceptance. In some cases, larger companies opt to complete a separate document, a Corporate Guarantee in lieu of the Personal Guarantee, but would still be required to sign and accept the Terms and Conditions.

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    JotForm Support

    Answered by Kiran on April 25, 2016 at 02:48 PM

    Thank you for the information. Your message has reached our development team. If we need any further information, we'll let you know here.

    Thank you for your cooperation. 

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    Answered by responsivelending on November 01, 2016 at 09:17 PM

    Hi Kiran & Jotform team,

     

    Was there any progress with this?

     

    Cheers

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    JotForm Support

    Answered by Kiran on November 01, 2016 at 10:27 PM

    Unfortunately, there is no update on this feature yet. I notice that this feature request is on low priority which may be due to the limitations of the API.

    Since you are now subscribed to the thread, you'll be posted on this thread once we have any update in this regard.

    Thank you!