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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of our forms does not arrive in our email inbox.

    Asked by catsforms on March 07, 2012 at 09:51 AM

    Because we were not receiving emails for this form, I went into the website and deleted the form in question.  I then created a new form from a clone of another form and uploaded that onto our website but it still doesn't work.  I have checked the email submission details and even added an additional email for the notification to go to but the emails do not arrive at either address.  I do see though that they arrive on the jotform website.  Please can you look into why we are not getting the submissions.  Our other forms seem to be working.

    Thanks so much

    Page URL:

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    Answered by ItalyTech on March 07, 2012 at 10:01 AM

    Can you test it again ?

    Let me know if now it works


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    Answered by catsforms on March 08, 2012 at 10:28 AM

    It still doesn't work... Any suggestions?

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    Answered by pinoytech on March 08, 2012 at 11:05 AM


    Kindly take a look on this thread and maybe gives you idea why you didn't received any submission now since your using Free account


    If that thread didn't help to solve the said issue please let us know to assist you further.

    Thank you!

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    Answered by catsforms on March 09, 2012 at 05:34 AM
    Hi Alessandro

    I tried again but nothing…


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    Answered by fxr on March 09, 2012 at 06:10 AM

    Are your other forms notifications going to the same email addresses? 

    I have checked our email logs for the both the addresses used in that form and I see messages from yesterday reporting that they have been accepted from delivery by your email host.