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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Inventory Widget: Hide Inventory Widget on Emails when its quantity is equal to "0"

    Asked by jntsou on April 22, 2016 at 04:54 PM
    Is is possible to set up the inventory control directly on Sale Order Form?
    Is will really make life easier especially on email confirmation too. I
    need to manually enter all the product description in the email
    confirmation. This does not making sense.
    Jean
    inventory widget email notification email autoresponder emails hide empty fields
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 22, 2016 at 05:07 PM

    If I'm correct, you are referring to the name of the widget, that you have to updated it manually in the email that is sent upon a submission, if I'm correct you need to update the email and auto-responder on this part of the email: 

    Though the widget's name is there, there is no way to identify which is the widget since it does not have  label on it, this will be fixed by adding a label in the widgets settings, you need  to click on the widget and instead of clicking on the wizard icon you will click on the gear icon in order to get the field's settings. 

    Now you will be able to update the text to identify your widget, do it on the section as shown in the image below. 

    This will be automatically updated in the email notification and auto-responder: 

    In case that you only want to add the label to each widget only in emails and you do not want them to show in the form, you only will need to click on the widget, on the top toolbar you will find the option Label, click on it and choose disable, this will hide the label on the form, but it will be still showing in the emails:

    Hope this will help you. 

  • Profile Image

    Answered by jntsou on April 22, 2016 at 11:44 PM
    Hi,
    The question is customers should only see what they ordered on the email.
    Not list of the items that they did not order. Just like the sales order
    confirmation email.
    Please let me know how to fix this.
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on April 23, 2016 at 01:07 AM

    Normally, we just need to enable the "Hide Empty Fields on Email" option from the old preferences and empty fields won't show anymore on emails. However, since the Inventory widget has a default value of "0", which is considered as a value still, enabling the mentioned option would not really help.

    I will try to escalate this to our developers so they could come up with a possible solution to your concern. However, I would like to apologize if I cannot provide any ETA to when this will be available. But, please be reminded that you will be notified via this thread for any updates.

    Thank you.

  • Profile Image

    Answered by jntsou on April 23, 2016 at 02:44 AM
    I have been a paid user to Jotform for two years. This feature was never improved. This just doesn't make sense to the customers.
    The best way is to have QTY control in the sales order form.
    Sent from Jean's iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on April 23, 2016 at 03:03 AM

    We understand your concern and unfortunately, it's not simply easy so think out solutions and features for users as the development team is pretty busy with a list of things in their pipeline.

    We try to have the features of forms to be flexible enough to serve everyone. However, that does not mean we leave things out as such. For this reason, we are grateful for people like you who lead to us and share ideas with us on how to make the forms easy to use and how it should serve your purpose.

    So as soon as we have updates, we shall inform you the soonest.

    Thanks for your understanding and patience on this matter.