What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Certificate Problems with JotForm API

    Asked by Aaron Ross  on April 22, 2016 at 05:01 PM

    This must be submitted to the API team at jotforms.us:

     

    …………………………………………………………………………………………………………………………………………………………………..

     

    The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

     

    {"The remote certificate is invalid according to the validation procedure."}

     

    …………………………………………………………………………………………………………………………………………………………………….

     

    Apparently this issue has cropped up before at jotforms. It needs to be handled by their API Team.

    Page URL:
    http://www.jotform.us/form/40444845587161

    JotForm API team JotForm API closed
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    JotForm Support

    Answered by Boris on April 22, 2016 at 06:40 PM

    To get assistance from our API team, please send an email to api@jotform.com which is monitored by our API team.

    We can also forward this support thread to our developers / API team as well, but in order to correctly forward it to the proper developer in our API team, can you please describe in a little more detail where you are getting that error, or which API call are you making when encountering it?

    I've opened the form you've provided, and didn't encounter any issues when loading the form.

    If you let us know what the issue is / how to replicate it, we will be able to raise it to the proper teammate from the API team to help and assist you. You can also contact them directly over API team's email provided above.