What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why aren't registrants receiving the autoresponder e-mail?

    Asked by reusealliancemn on March 07, 2012 at 10:29 AM

    I selected an autoresponse e-mail to be sent to registrants upon completion of the jotform, but they aren't receiving it. What can I do to fix the problem?

    Page URL:
    http://www.jotform.us/reusealliancemn/TGRR-Registration

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    Answered by sarfaraz0075 on March 07, 2012 at 11:30 AM

    Did you check the spam folder?

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    Answered by reusealliancemn on March 07, 2012 at 11:34 AM

    Yes, there weren't any e-mails from JotForm in the spam folder.

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    Answered by ItalyTech on March 07, 2012 at 12:07 PM

    Can you try again and tell me if now it works please ? Thanks

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    Answered by reusealliancemn on March 07, 2012 at 12:22 PM

    Still doesn't work. I check the spam folder again, and it nothing was in there either.

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    Answered by AtacanC on March 07, 2012 at 12:24 PM

    I've just cloned your form and made a test submission. I've found out that the Recipient E-Mail is set to ''First Name'':

    Can you please change it to ''E-Mail'' and make a test submission?

    Let us know if the problem persists.

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    Answered by ItalyTech on March 07, 2012 at 12:27 PM

    I personally changed the field by setting it on E-mail but you see that has changed again. Let me point out that the field must be set to e-mail.

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    Answered by reusealliancemn on March 07, 2012 at 12:29 PM

    Yes, that solved the problem. Thanks for your help!

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    Answered by AtacanC on March 07, 2012 at 12:31 PM

    You are always welcome. Feel free to contact us if you need further assistance.