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    I'm getting an authorization error when trying to display my form submissions to our site using API

    Asked by ESB on April 23, 2016 at 07:48 AM

    Hi at Jotform,

    Trying to setup submission on site acc.bass2016.eu but get this:

    https://eu-api.jotform.com/submission/60357893093363?apiKey=f2f735bfaf472a9ec4be954c2dd06a2c

    {"responseCode":401,"message":"You're not authorized to use (\/submission\/60357893093363) ","info":"http:\/\/api.jotform.com\/docs#submission-id","limit-left":9958,"duration":"24ms"}

    A similar thing works very well at pre.bass2016.eu

    What can I do
    All the best, Jimmi
    authorisation unauthorized error
  • Profile Image
    JotForm Support

    Answered by liyam on April 23, 2016 at 09:02 AM

    Hello Jimmi,

    If I understand the situation correctly, you're trying to integrate the form with an app and you said it's not working. Is this correct?  Can you provide us more explanation regarding what you said that is working very well in pre.bass2016.eu that is not working on acc.bass2016.eu?

    Also if in any case, have you tried creating a new API and use it instead?

    Looking forward to your response.

    Thanks.

  • Profile Image

    Answered by ESB on April 23, 2016 at 09:11 AM

    Yes - that's correct! The form submissions (some fields) are shown directly on the website.

    I used the same coding more or less for both url's
    http://pre.bass2016.eu (working fine)
    http://acc.bass2016.eu (doesn't work - it says I'm not authorised)

    Maybe you could have a look at the pages then you'll see it.

    Thanks, Jimmi

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    JotForm Support

    Answered by Welvin on April 23, 2016 at 10:52 AM

    Please try creating a new API key in your account and use it for this particular form. See if that helps. If not, I would suggest sending an email to api@jotform.com and they should be able to help you with this issue.