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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Form Not Showing on Mobile Devices

    Asked by designer47 on April 23, 2016 at 08:29 AM

    Hello, one question please. 

     

    (1) In my office i can see the form in my website correct ( speciality )

    but.. in my house & in my mobile i dont can see the form in the website

    Whats happend? 

    Maby is my error?

     

    thanks & have a nice weekend.

    Regards,

    Bill.

     

    the website is this: 

    http://www.taxisaeropuertoalicante.com.es/contacta-con-nosotros/

     

    Page URL:
    http://www.taxisaeropuertoalicante.com.es/contacta-con-nosotros/

    form not showing form on mobile
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 23, 2016 at 09:27 AM

    Hi,

    I inspected the page where you embedded your form. I can see that you used iFrame embed. The problem is that the form was embedded inside a div container (with class 'mediumScreenDisabled') and this container is hidden when page is viewed using small devices. Please see screenshot below.

     

    To fix this, please re-embed the forms outside the said container (with class 'mediumScreenDisabled'). 

    Do let us know if you need further assistance.

  • Profile Image

    Answered by designer47 on April 23, 2016 at 12:44 PM
    ok, Understand, but it´s imposible to fix this problem because my boss
    create this page with: 1&1.com (cms system, you know?)
    My opinion is very bad for this system. because you dont can go insede the
    "html" to change the diy y etc,, etc,, etc
    thanks for your help and for your time."
    Gracias,
    Bill.
    2016-04-23 15:26 GMT+02:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on April 23, 2016 at 01:59 PM

    There should be an option to exclude some elements from being hidden on mobile devices. I would suggest asking your boss to contact 1&1 with regards to this matter.