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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recover a Form Exceeding its Quota

    Asked by hireit on April 23, 2016 at 09:10 AM

    I had an active form which has not passed 100 submissions, yet has been de-activated. I also cannot log into the account I had. The problem now is that I cannot find the template for the form so I can recreate it - even as a paying customer. Can you please let me know if I can find the template for the form and re-create it?







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    JotForm Support

    Answered by Chriistian on April 23, 2016 at 10:40 AM


    I checked your account - hireit - and you only have one form.

    The form you have given - https://form.jotformeu.com/60473308933356 - belongs to a guest account. You might have created it without logging in. I have now moved the form to your account - hireit - and it should now be accessible.


    You said you also cannot login to the account you had. Please try resetting your password.

    I hope that helps.