- jlapenaAsked on April 23, 2016 at 11:16 AM
- JotForm SupportliyamAnswered on April 23, 2016 at 12:39 PM
I've been trying to figure out why facebook is picking up a different name. I also have cleared your form's cache here but it's still picking up the different title. I assume that that was the old title of your form. Probably the problem lies with the propagated data on the internet which I believe it will take time before it actually updates the web's cache.
So what I would recommend is to use the form you cloned and make it the form that you will publish instead as it is picking up the correct title.
If you have other questions, please do let us know.
- grade4pagasaAnswered on April 23, 2016 at 01:45 PM
Hi Liyam & jlapena.
Could you try entering the same Form title in the Page title (fig. 1)?
After I cloned your form and entered "Meycauayan Fun Run 2016 Registration Form" in the Page Title, I can now see the updated and correct version in the FB post (fig. 2).
Hope this helps.
- Randy, fellow JotForm user.
- JotForm SupportKiranAnswered on April 23, 2016 at 03:12 PM
I've also tried cloning the form in my account and changed the title from the Form Preferences. When I tried to share on Facebook, the title is shown without any issue.
Could you try cloning the form once to your account and then share the new form to see if it appears correctly?
Please get back to us if the issue still persists. We will be happy to assist you further.