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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Save button stuck on spinning when saving the form.

    Asked by brabe on April 23, 2016 at 11:50 AM

    My form will not save-it just spins. I am also unable to click on designer or preview. 

    I am not exactly sure what changes aren't being saved because a I had been working on a variety of things and didn't notice until I was about done that at least some of the changes weren't made. I have since made a few changes and then tried opening the form in another browser to test whether the changes were made and they had not been saved. The only thing I can tell is that the form was last saved at 12:26 AM last night. I am afraid to close the browser as it warns me that I would lose any unsaved changes.

    I cleared the cache and said a few prayers any other advice? I probably didn't lose a ton of changes but it might take me awhile to remember everything I tried changing and then figuring out what was missing.

    save form loading save button saved
  • Profile Image
    JotForm Support

    Answered by Mike_G on April 23, 2016 at 01:13 PM

    We would like to apologize for any inconvenience.

    This often happens when you save your form but you are actually logged out from your account due to long inactivity or you've been logged in for so long already. Reason why, we always suggest that for every change you made on your form, please save it for safety.

    By the way, may we know which form are you referring to, please?

    If you don't like the change you made, you can always use the Undo and Redo button.

    Also, I'm not sure if this will help, but if you can also try to check the revision history of your account. How-to-View-Form-Revision-History

    Please feel free to let us know if we can be of any assistance. Thank you.