What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form embedded in Adobe Muse is not mobile responsive.

    Asked by Hans Petit on April 24, 2016 at 09:23 AM

    I think the problem is caused by JotForm. I'm using standard breakpoints 1024,768, 550 320. I tried everything but it did not work. The form shows only at the largest breakpoint. When I look at the preview and I increase the screen the form disappears. When I decrease the screen the form stays away. It is rather disapointing. In the old version of muse with separate pc/tablet/Phone settings jotform worked perfect.

    The answers given by the jotform team were not very helpfull. A responsive form should be responsive in every breakpoint (except the very small ones).

    The standard muse formwidget appears correct in the several breakpoints, I wonder if jotform has done its utmost to solve the problem. There are more jotform customers with the same problem I have seen at the internet.

    I'm building a site

    http://test-feb252016-251.businesscatalyst.com/energiecoach.html  The form does not appear on my iPad not in the landscape position and not in the portait position.


    Hans Petit, Koedijk


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    JotForm Support

    Answered by Kevin_G on April 24, 2016 at 09:35 AM

    I have checked your form and noticed that this is working fine on resolutions of mobile devices, the only issue that I can see is that it is being displayed over the text right above it, here is an screenshot about how I'm looking your form:

    However, I checked the current CSS in your website and noticed that this could  be fixed by customizing the current CSS code that you are using in your website, her is screenshot to show you how it should be fixed: 

    Seems like you need to adjust the margin-top in your CSS code on mobile screens. 

    If you are not seeing the same on your end, please provide us a screenshot about it, we will be glad to help you. 

    This guide will help you to upload an image with your post: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

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    Answered by HansPetit on April 24, 2016 at 10:44 AM
    That is correct after mailing you I looked for more reactions, then I found the solution instead of embedding as HTML you should use an Iframe. It would be nice if the muse button in jotform used the iframe option and it would be very nice if the jotform pros gave the same answer. I have searched a long time, at last I decided to use links to the form instead of a form. For now I’m very happy that I found a solution because jotform is a nice form builder, nicer then the available muse form widget.
    I’m using Muse because I don’t have to worry about CSS and so on. I used to build sites in Dreamweaver but since Muse appeared I prefer the more easy way and then you (I) lose the css skills fast.
    Kind regards


    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: zondag 24 april 2016 15:35
    Aan: info@studiopetit.com
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    JotForm Support

    Answered by Kevin_G on April 24, 2016 at 11:14 AM

    It is good to know that you were able to resolve the issue, and accept our apologies if this was not provided before, we always suggest  to use the iFrame embed method if the default (Javascript) does not work. 

    Though we have a guide about embedding a form in Adobe Muse I think that there is only the default method, we will take into account your suggestion and add a note to let users know about this, if the default embedded method does not work then try embedding your form using the iFrame method. 


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    Answered by KarinVerbruggen on July 01, 2016 at 05:22 AM

    There are a lot of broken images in the guide right now!


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    JotForm Support

    Answered by Nik_C on July 01, 2016 at 08:53 AM

    Thank you for notifying us, we will fix the images as soon as possible. 

    Let us know if you need any assistance.