What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Did I just cancel my subscription?

    Asked by william_bernhard on April 24, 2016 at 12:08 PM

    I was trying to downgrade to the free plan and I am concerned I canceled my subscription—I didn't mean to do that

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    JotForm Support

    Answered by Welvin on April 24, 2016 at 12:57 PM

    You've canceled your paid subscription, not really closing down your account (which is not possible on your end). You'll be automatically set back to the free plan tomorrow, April 25, 2016. You can still access your forms and its data, you can still create new forms.