New Email UI: Removed fields when editing customized Notification email is not being saved in the form

Hey Folks!

I´m needing you helping with a problem.

I´m trying to edit the emails of notifications. I´m changing and leaving the fields that i want to show to my cliente and for me, but few minutes after editing the email returns with the original form with all fields from the form.

What i´m doing wrong?

Best Regards

Leonardo Azevedo

I was able to reproduced the problem as well when I tried it on your form https://form.jotformeu.com/61116040361339

 

Let me test further and look for a workaround. I'll get back shortly.

The workaround that I found that will work is using the old Email UI.

To get the old UI to work follow this steps:

#1 Open your form https://form.jotformeu.com/61116040361339 in your Form Builder.

#2 While on the Form Builder click on this link

 https://www.jotformeu.com//?old&formID=61116040361339

This will load the old UI in the Form Builder.  You can now edit the form as normal and save.

If you want to go back to the new UI, click on this link https://www.jotformeu.com//?test&formID=61116040361339

 

Let us know if this did not work for you.

Hey John! Now its working fine! Thanks a lot for your help!
Best Regards
Leonardo
...

Hello Leonardo,

On behalf of my colleague, you are welcome.

I am glad to know that it is working fine now through old UI.

Do get back to us if you have any questions.

-Ashwin

Hi Leonardo,

This issue no longer exists on my end. Can you please confirm that you're no longer having this problem on your end?

Hi Neil!
This problem was solved using the old UI to make changes in the email fields.
Best regards
Leonardo
Enviado a partir do meu smartphone Sony Xperia™
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NeilVicente
Hi Leonardo,
This issue no longer exists on my end. Can you please confirm that you're no longer having this problem on your end?
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Thank you for confirm us that Leonardo, this issue seemed to be present in the new UI only; however, I have checked and it seems to be fixed now, so if you would like you may use the new UI and this should work the same as well.