What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions are damaged sometimes

    Asked by senior16yearbook on April 24, 2016 at 01:33 PM

    Hello,

    Concerning my form "Senior'16 yearbook" there are attached photos. they are sometimes broken links and other times are working.

    Please help me with this I need those photos urgently and I can't retrieve them!

    Page URL:
    https://form.myjotform.com/60516388283562

    Screenshot
    Submissions hello attached and retrieve
  • Profile Image
    JotForm Support

    Answered by Kiran on April 24, 2016 at 02:12 PM

    I see that your account has reached the storage limit (100MB) and hence the files are not accessible. If you need more storage space, you'll need to upgrade your account to a paid subscription plan. If not, you may consider deleting some submissions with attachments so that the storage space can be cleared.

    You may check the account status by clicking on User icon on the top-right corner while you are logged in to your account or from Usage section in your account settings.

     
    Hope this information helps! 
  • Profile Image

    Answered by senior16yearbook on April 24, 2016 at 08:15 PM

    Ok Problem solved ! Thanks

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    JotForm Support

    Answered by ashwin_d on April 25, 2016 at 02:37 AM

    Hello,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved. 

    Do get back to us if you have any questions.

    Thank you!