Submissions are damaged sometimes

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    senior16yearbook
    Asked on April 24, 2016 at 01:33 PM

    Hello,

    Concerning my form "Senior'16 yearbook" there are attached photos. they are sometimes broken links and other times are working.

    Please help me with this I need those photos urgently and I can't retrieve them!

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    Kiran
    Answered on April 24, 2016 at 02:12 PM

    I see that your account has reached the storage limit (100MB) and hence the files are not accessible. If you need more storage space, you'll need to upgrade your account to a paid subscription plan. If not, you may consider deleting some submissions with attachments so that the storage space can be cleared.

    You may check the account status by clicking on User icon on the top-right corner while you are logged in to your account or from Usage section in your account settings.

     
    Hope this information helps! 
  • Profile Image
    senior16yearbook
    Answered on April 24, 2016 at 08:15 PM

    Ok Problem solved ! Thanks

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    ashwin_d
    Answered on April 25, 2016 at 02:37 AM

    Hello,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved. 

    Do get back to us if you have any questions.

    Thank you!