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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Malware site using jotformS.com

    Asked by heronyachtcharters on April 24, 2016 at 03:31 PM

    Your site, but with an "s" at the end of the name is a malware site that infected not only my client's computer, but completely destroyed it.  I myself went on it by accident and now am running malware software on it to make sure I deleted the virus.

    I was using Chrome which is very good at detecting such things but couldn't detect the malware site. My client says it was the "koobface" virus.

    PLEASE TAKE CARE OF THIS!  

    I have a number of clients using your app right now, and if it's not taken care of, I will have to tell them to use something else as they are not tech savvy people and may accidentally add that "s" at the end of your name before the ".com

    name app site
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    JotForm Support

    Answered by jonathan on April 24, 2016 at 04:47 PM

    I will elevate this concern to our higher team support so that they can check the mentioned domain jotforms.com.

    But I also want to gather more information on how you got infected by the malware from the bogus website/domain.

    I load that website on my browser and I can see it is nothing like our Form Builder at www.jotform.com . I can see right away that it is not JotForm.

     

    If you can share to us more information on the process you have taken to get infected by this malware, our higher team support will have more data to check to prevent such similar illegal intent from happening.

    Thank you.

     

  • Profile Image

    Answered by heronyachtcharters on April 24, 2016 at 05:18 PM

    I accidentally sent my client the domain with an "s" appended.  I couldn't remember if it had an s or not, but knew that most companies had both domains (singular and plural) for just such a possibility.

    I myself just typed in the name of the site into the Chrome address bar accidentally as well trying to get in to her account to change the password.  

    Chrome right away gave me an alert telling me to click on something as I had malware. But I didn't click anything, just shut down the browser and uninstalled Chrome and any Google apps I had on my computer.

    My client, who didn't know what jotform looked like, went into the site and clicked on a link.  It downloaded the virus and infected her computer beyond repair.

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    JotForm Support

    Answered by jonathan on April 24, 2016 at 05:25 PM

    Thank you for providing more details as reguested. We appreciate this very much.

    I have informed my higher ups of this concern as well. So they will be on to this.

    To my knowledge, there is a way to take down website/domains once proven they were just fraud. It can be requested on the registrar.

    We will notify you here for any news/updates on the status of what I have reported when available.

    Regards,