What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Designer: Default theme is shown instead of our own form styles

    Asked by kaitmiller on April 24, 2016 at 10:25 PM

    Hi there,

    Something weird happened while working on this form: https://form.jotform.com/61145972636966

    All of my work over a 2-hour period was lost. So I reverted the form to a previous version, and luckily I was able to recapture many of the changes.

    However, when I now go back to edit the form, the formatting is screwed up. If I go into Designer mode, none of my earlier formatting is preserved. If I make no changes, when I view the live form, it maintains everything I did before. If I make a change with the screwed-up formatting, all of my original efforts are lost.

    Please help! thanks!!

    Kait

     

    Page URL:
    https://form.jotform.com/61145972636966

    Screenshot
    form styles form formatting theme design formatting lost Form design
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    JotForm Support

    Answered by Welvin on April 25, 2016 at 06:34 AM

    That is because you've applied a theme from the theme store to your form. The theme design won't load up in the designer so that's why you can see that there. IF you would like to customize the form, I would suggest removing the theme. 

    In the form builder, simply click the Themes:

    You should see the button to remove the theme once you get there.

     

    Let us know if the issue persists after removing the theme.

  • Profile Image

    Answered by kaitmiller on April 25, 2016 at 07:44 AM
    I never added a theme? And when I go to the Themes page, it doesn't show
    me as having a theme applied to my form. See the screenshot below. You
    can duplicate the form and see the same thing yourself.
    ...
  • Profile Image

    Answered by Ben on April 25, 2016 at 10:13 AM

    You are correct Kait, there is only a default "Default Theme" theme applied to your form, which should not be causing any issues to your designer.

    Now seeing how you have your custom styles applied to it, I presume that the issue might be that they did not get loaded for you, but instead only this default theme is.

    Now checking your form and the designer I see that there are two different forms shown on the same.

    As such I will raise this to our developers and we will update you in regards to the same as soon as the issue is resolved.

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    Answered by kaitmiller on April 25, 2016 at 10:44 AM
    Thanks!
    ...
  • Profile Image

    Answered by kaitmiller on April 25, 2016 at 06:39 PM

    Hi there - any updates on whether or not this can be fixed? 

     

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    JotForm Support

    Answered by jonathan on April 25, 2016 at 11:58 PM

    Hi,

    A bug ticket report had already been submitted and now assigned to one of our developer. 

    We will notify you here once we have news/updates available on the status.

    Thank you.

  • Profile Image

    Answered by kaitmiller on May 01, 2016 at 03:44 PM
    Hi there,
    You've now had a week to address the bug with the form. The delay in
    getting this figured out is really frustrating.
    Can you please tell me when it will be addressed? If not by tomorrow at
    noon, then you can stop your work on it, because I need to have the form
    ready to go by the end of the day tomorrow. I'll just reserve a few
    hours to redo the formatting on the entire form.
    Thanks,
    Kaitlin
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on May 01, 2016 at 05:05 PM

    Our apologies, but we cannot give you an exact timeframe. One thing is for sure, our developers will notify us through this thread for updates.

    A workaround for this would be to create a new form. You can style this new form to your preferred layout. Or, create a blank form and copy the fields from the original form to this blank form using our field manager app. http://apps.jotform.com/app/field_manager

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    JotForm Support

    Answered by Welvin on May 01, 2016 at 05:30 PM

    I've created the form for your convenience. Please clone it and add your styles: 

    https://form.jotform.com/61216169593965

    How to clone guide:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL