My Notification Emails aren't coming through

  • Bravodog
    Asked on April 24, 2016 at 11:34 PM

    no notifications are coming through, tried the test as well

  • beril JotForm UI Developer
    Replied on April 25, 2016 at 6:46 AM

    We are sorry for the inconvenience that may have caused. Your email address, shine@bravodog.ca is IN our bounce list.

    Results shows;

    My Notification Emails arent coming through Image 1 Screenshot 30 


    Reason(s) : smtp;550 5.1.1 <shine@bravodog.ca> - 198.2.180.18 has sent to too many recipients this hour. IB607

    I've removed it from our bounce list.

    My Notification Emails arent coming through Image 2 Screenshot 41

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.